Shipping
We ship our products within one business day and some are shipped the same day. If purchased after 10 AM ET, it will most likely ship the next day since our outgoing shipments have already been picked up.
*Orders shipping internationally (Canada or any destination outside of the US 48) may also be subject to additional Customs Fees paid by recipient not included in flat rate shipping charge.
Most M2M products are delivered by the UPS domestic or International Ground or Surepost Service. The tracking number should be in your inbox confirming the order (or, in your spam or junk folder if your e-mail server doesn't know us yet.) https://www.ups.com/track?loc=en_US&requester=ST/
Returns/Exchanges
We Offer a 30 day Return Policy
New, unopened and unused items may be returned within 30 days of shipment date for a refund or exchange. A 15% restocking fee may be applied before a refund or exchange is processed.
Any product that shows signs of use or abuse will not be accepted. Please ship products in their original packaging providing additional bubble wrap and protection to ensure the product is not damaged. Returns/Exchanges are handled typically within 24 hours after product arrival and inspection. All returned products are subject to a 15% restocking charge.
We'll pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive any credit for your return within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
