Shipping & Returns

We Offer a 30 day Return Policy

If you need to return or exchange an item, you may Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

OR, to enter your order number and zip code to see if an automated return is available, please click here.

If your ship date is outside of the Return Policy, from above, please complete the form below:

    This box MUST be checked to submit form.

    First Name (*) :

    Last Name(*) :

    E-mail(*) :

    Telephone(*) :

    Order ID(*) :

    Order Date :

    Product Information & Reason for Return

    Product Name(*) :

    Reason for Return(*) :
    Order ErrorReceived Wrong ItemOther, please supply detailsFaulty, please supply details

    Product Code(*) :

    Product is opened :
    YesNo

    Faulty or other details :

    Quantity :

    Returns Policy

    New, unopened and unused items may be returned within 30 days of shipment date for a refund. A 15% restocking fee may be applied before a refund is processed.

    If you would like to return an unused product, you may do so for a refund less restocking fee.  Any product that shows signs of use or abuse will not be accepted.  Please return products in their original packaging providing additional bubble wrap and protection to ensure the product is not damaged.  Returns and refunds are handled typically within 24 hours after product arrival and inspection.  All returns are subject to a 15% restocking charge.

    We’ll pay return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

    If you need to exchange an item, please Contact Us with your order number and details about the product you would like to exchange. We will respond quickly with instructions for how to return items from your order.

    Shipping

    We ship our products within one business day and some are shipped the same day.  If purchased after 10 AM ET, it will most likely ship the next day since our outgoing shipments have already been picked up.

    *Orders to Canada may also be subject to additional Customs Fees paid by recipient not included in flat rate shipping charge.

    Most M2M products are delivered by the UPS domestic or International Ground or Surepost Service. The tracking number should be in your inbox confirming the order (or, in your spam or junk folder if your e-mail server doesn’t know us yet.) https://www.ups.com/track?loc=en_US&requester=ST/